Returns on standard products (1 week delivery items) will gladly be accepted with an RMA number issued by us. Returns must be shipped in original cartons via the best possible carrier, freight prepaid (restocking fee may apply).
If an item should arrive damaged, mark the bill of lading as damaged, do not sign, and refuse shipment. Please contact us immediately. All claims for loss or damage must be filed with the common carrier used for shipment. For damaged shipments involving UPS, please retain original packaging and notify us immediately for a RMA number. We will promptly contact UPS and arrange for damage inspection at your location. UPS will return shipments to us after inspection is complete.
Our product warranties display our employees' strong commitment to defect free materials and workmanship.
All products are shipped F.O.B. Erie, PA, via UPS (weight & size permitting) or motor freight unless otherwise requested, directly to you or the location of your choice. Open and inspect all packages for damage prior to accepting delivery; if accepting a damaged package be sure to note damage on BOL. All shipping charges are prepaid or charged to Open Accounts and are subject to additional fees for special requirements, including but not limited to residential delivery and lift gate equipped trucks. Please note you may choose to set up your own shipping using a carrier of your choice.