Warranty, Returns, and Claims
Returns on standard products (1 week delivery items) will gladly be accepted with an RMA number issued by us. Returns must be shipped in original cartons via the best possible carrier, freight prepaid.
No Hassle Returns
If an item should arrive damaged, do not return damaged goods directly to the factory without prior approval. Please contact us immediately for an RMA number. All claims for loss or damage must be filed with the common carrier used for shipment. For damaged shipments involving UPS, please retain original packaging and notify us immediately for a RMA number. We will promptly contact UPS and arrange for damage inspection at your location. UPS will return shipments to us after inspection is complete.
Quality Guarantee
Our product warranties display our employees' strong commitment to defect free materials and workmanship.
- 1 Year...Post and Panel Signs
- 5 Year...DeSign Stone EPS Signs
- 5 Year Unlimited...Traffic Controllers
Shipping
All products are shipped F.O.B. Erie, PA, via UPS (weight & size permitting) or motor freight unless otherwise requested, directly to you or the location of your choice. All common carrier freight is shipped on a collect basis.
Terms
Terms to customers of established credit rating (Open Account) are Net 30 days. When no credit has been established, orders may be charged to your Visa, MasterCard, or paid by check.